Concerns and Complaints

Concerns and Complaints

We welcome feedback and encourage students to raise concerns as early as possible. Most issues can be resolved quickly through open communication with your tutor or our administration team.

If you are not satisfied with the outcome, you may access our formal complaints process. If your concern remains unresolved, you may contact NZQA, which monitors compliance with the Education (Pastoral Care of Tertiary and International Learners) Code of Practice 2021.

If you have raised your concerns with us and you feel we haven’t responded to your concerns satisfactorily, you have the right to raise your concerns by clicking on the following links below:

Concerns about education providers

Other organisations that may be able to help you

Concerns about education providers

NZQA: 0800 697 296